Privacy Policy

Four Seasons is responsible for the personal information used to run this shop. Contact orders@fourseasonsshop.co.uk or write to Four Seasons, 20 Thornhill Road, Stockport, SK4 3HJ, United Kingdom about your information.

Information We Use

When you order, we collect your name, contact details, billing and delivery addresses, and what you bought. We use these details to take payment, fulfil your order, send updates and handle support and returns under our contract with you. We need the requested order details to complete and deliver a purchase. Stripe handles your card details and supplies us with a payment reference and payment status.

We keep records where required by law and use order and site security information to prevent fraud, protect the shop and respond to disputes. We use cookies necessary for the basket, checkout and account sign-in. You can manage optional cookies through the cookie banner.

Who Receives Information

We share relevant details with Stripe to process payments, Inkthreadable to print and fulfil orders, the carrier to deliver parcels, and our hosting and email providers to operate the shop and send service messages. These providers may process data outside the UK. Where required, transfers use a UK adequacy decision or contractual safeguards.

We hold order and support records for as long as needed to deliver and support the order, keep required accounting records and handle disputes. You can contact us for the retention period that applies to a particular record.

Your Rights

You can ask to access or correct your personal information and, where applicable, to erase it, restrict its use, object to its use or receive a copy in a portable format. Contact orders@fourseasonsshop.co.uk to exercise these rights. You can also complain to the Information Commissioner’s Office.